Shipping & Duty Costs
Please note: During this busy period we are experiencing shipping delays of up to a week. We apologise for any inconvenience caused
Shipping Delays & Customs duties
It is the responsibility of the customer to pay for any customs duties and import fees.
You will receive a tracking number once your order is despatched. If you haven’t received a tracking number after 4-5 business days of placing your order, please contact us at firstname.lastname@example.org. At peak times, we have a large amount of orders going out. Please be patient and leave enough time to order your skis if you have a ski trip coming up. If in doubt ask us before placing your order!
Please note: We do not currently ship to PO boxes.
Our products can be shipped to the UK. For shipping to other locations, please visit our other locations' websites. We will always ship products with a tracking service so you can look forward to your new purchase, and make sure that you are available to receive your delivery!
For all shipping destinations, we ensure that sales taxes, import duties and fees are included in the final sale price. Local charges (i.e. customs duty, etc.) may apply however, depending on your region, and these additional charges are at your own expense.
Shipping is free for orders above £450. For orders under this amount see shipping rates below:
Order value under £450 including skis: £20
Order value under £450 excluding skis: £10
Delivery times vary depending on an order’s destination. The below chart gives an estimate of standard shipping times for an assortment of popular regions, from the moment your order is shipped. Please note that these figures are merely estimates and never guaranteed; public holidays, peak season processing or incomplete shipping addresses may delay the delivery of your order.
Est. Delivery Time (Business days)
In the rare instance that your product has been lost or damaged in transit, please report this to the shipping company immediately, then report the issue to us. It is important that you do not sign for the delivery if the box is damaged or lost.
Faction Click & Collective
Faction Click & Collective (FC&C) is a shipping option that allows you to order products from our website and have them delivered to a participating FC&C Retail Partner location. FC&C offers convenience, peace of mind and a free binding mounting service with every pair of skis purchased. Find out more here.