Fan Success Internship - INNSBRUCK, AUSTRIA
Fan Success Internship EU - DE
Award-winning ski brand Faction is looking for a qualified intern to join our sales and support team in our Innsbruck office.
As part of a small team that distributes skis to riders in over 30 countries, the intern should be prepared to work in a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Sales and Support. We are offering a young and exciting environment to work in, with all the challenges of a growing business in sporting goods.
The internship is full time running between 6 and 9 months, starting Late October/November 2018 (some flexibility here) and you will be based either in our Innsbruck office.
You will be helping Faction to deliver the world’s best Customer Support by supporting the European Fan Success Lead.
The role is to make sure all Faction’s Fans are stoked and have a great experience, reducing any friction between both parties. You will be interacting with our Fans (customers) through live messaging, emails and on the phone. You will be helping our Fans with all their questions from what length skis should I choose to who’s the best skier on the mountain and where can I demo a pair of Factions.
Finally, you will also be helping run some of our ski demos (probably around 5). You will ensure that we get everyone on the best skis for them and talk them through our gear and collecting feedback on our equipment.
Due to the nature of the role you will be working very closely with our ecommerce, logistics and sales functions.
The person we are looking for has the following skills and competences:
- University degree, or working towards one
- Fluent in German (imperative) and English, French is a strong plus
- Structured, well organised and proactive working attitude, especially under pressure
- Basic Excel knowledge
- Previous experience in the snowsports industry (sales especially) is a bonus
- Genuine passion for skiing (hugely important)
You will receive one full Faction set-up, plus a monthly contribution to living costs. You will also receive a ski pass for the winter.
We believe that people are demanding more from their products - their skis, their clothes, everything they use. Not just marketing guff - quality craftsmanship, heart and soul we can relate to. And sharing it all with friends.
From a few skis in a run of 190 pairs back then, today our skis, jackets and films have won over 100 awards and more importantly we are shipping 24,000 skis in 2017-18 for riders in 35 countries.
Online, we work with personalities, with great stories and in doing so we hope to inspire everyone to get out and ride. We are obsessed with progression, making our products better each year, and so we invest in giving the best to our fans and retail partners.
As a result, our sales have grown an average of over 50% over the past five years. We believe that buyers' appetite for quality continues to grow and are working to earn that kind of growth rate for years to come.
We bring a commitment to growing our team both professionally and personally, as well. For those of us creating this little company with ambitions to excite fans everywhere, it's a dream job. It's also intense, with long hours on the road, in the workshop, online and on-snow. We operate with an ethos of trust, being different, taking responsibility, and we respect the Collective.
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